Last updated: 17 August 2026
- Who We Are
This website is operated by Virtual Admin by Laylah (“VAL”, “we”, “us” or “our”).
Website: https://vabylaylah.co.za
Business location: Cape Town, South Africa
Email: laylah@vabylaylah.co.za
Telephone: +27 82 782 0462
Virtual Admin by Laylah operates remotely and does not have public client premises.
- Purpose of This Privacy Policy
Virtual Admin by Laylah respects your privacy and is committed to processing personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store, share and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
- Personal Information We Collect
We may collect personal information that you provide directly through our website or when communicating with us. This may include:
• Your name
• Business name
• Email address
• Telephone number
• The type of support you are interested in
• Information included in your enquiry or message
• Correspondence and communications with us
• Information required to provide services, prepare quotations, manage client relationships or meet legal and administrative obligations
We may also collect limited technical information automatically when you use the website, including:
• IP address
• Browser and device type
• General website usage information
• Referring pages
• Website security and diagnostic information
• Cookie and similar technology data
Please do not submit sensitive, confidential or legally privileged information through the general website enquiry form. Appropriate secure arrangements can be made if this information is required after we have discussed your needs.
- How We Collect Personal Information
We may collect personal information:
• When you complete and submit a website enquiry form
• When you contact us by email, telephone or social media
• When you request information, a quotation or a consultation
• When you become a client or service provider
• Automatically through cookies, website logs and security tools
• From publicly available sources or authorised third parties where lawful and relevant
- How We Use Personal Information
We may process personal information to:
• Respond to enquiries and requests
• Assess your support requirements
• Provide information, quotations and services
• Communicate with prospective and existing clients
• Manage client relationships and service delivery
• Maintain business, administrative, accounting and compliance records
• Operate, maintain and improve the website
• Protect the website and our business against misuse, fraud or security threats
• Comply with contractual, legal, regulatory and tax obligations
• Send marketing information where you have consented to receive it or where otherwise permitted by law
• Establish, exercise or defend legal rights
We will only process personal information for a specific and lawful purpose and will not use it in a way that is incompatible with the purpose for which it was collected.
- Consent and Direct Marketing
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.
We will only send newsletters or promotional communications where we have an appropriate legal basis to do so. You may unsubscribe or object to direct marketing at any time by contacting us or using an unsubscribe option provided in the communication.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to:
• Enable essential website functionality
• Remember website preferences
• Improve website performance and security
• Understand how visitors use the website
• Support embedded content or third-party website features
Some cookies are necessary for the website to operate. Where required, you will be given an opportunity to manage non-essential cookie preferences.
You may also restrict or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.
- Sharing of Personal Information
Virtual Admin by Laylah does not sell or rent personal information.
We may share limited personal information with trusted third parties where reasonably necessary, including:
• Website hosting, form, email and security providers
• Cloud storage and business software providers
• Professional advisers, accountants or legal representatives
• Contractors or service providers assisting with authorised business activities
• Regulatory authorities, law-enforcement agencies or government bodies where disclosure is required by law
• Other parties where you have authorised the disclosure
Third-party service providers processing personal information on our behalf are expected to protect it, process it only for authorised purposes and comply with applicable data-protection requirements.
- Cross-Border Processing
Some website, email, cloud-storage or software providers may process or store information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are in place.
- Data Security
We use reasonable technical and organisational safeguards to protect personal information against loss, damage, unauthorised access, misuse, alteration or disclosure.
These measures may include access controls, password protection, secure service providers, software updates, backups and limiting access to people who require the information for legitimate business purposes.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Should a security compromise affect your personal information, we will take appropriate action and provide notifications where required by law.
- Data Retention
We retain personal information only for as long as reasonably necessary to:
• Fulfil the purpose for which it was collected
• Provide services and manage client relationships
• Resolve enquiries or disputes
• Comply with legal, accounting, contractual and regulatory requirements
• Establish, exercise or defend legal rights
Information that is no longer required will be securely deleted, destroyed or de-identified where reasonably practicable.
- Your Rights Under POPIA
Subject to applicable legal requirements, you may have the right to:
• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction or updating of inaccurate or incomplete information
• Request deletion or destruction of information that we are no longer authorised or required to retain
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Object to or unsubscribe from direct marketing
• Lodge a complaint with the Information Regulator of South Africa
We may need to verify your identity before responding to a request. Certain requests may be limited where we are legally required or permitted to retain or process the information.
To exercise your rights, email laylah@vabylaylah.co.za.
- Third-Party Websites and Social Media
Our website may contain links to third-party websites or social-media platforms. We do not control the privacy or security practices of these external services.
You should review the privacy policies of any third-party website or platform before providing personal information.
- Children’s Personal Information
Our website and services are intended for business owners and professionals and are not directed at children.
We do not knowingly collect children’s personal information through the website without appropriate consent or another lawful basis.
- Changes to This Privacy Policy
We may update this Privacy Policy when our services, website practices or legal obligations change.
The revised version will be published on this page with an updated revision date. We encourage visitors to review this policy periodically.
- Contact Us
For questions, privacy requests or concerns about how your personal information is processed, contact:
Virtual Admin by Laylah
Cape Town, South Africa
Email: laylah@vabylaylah.co.za
Telephone: +27 82 782 0462
- Complaints
If you believe that your personal information has been processed in a manner that infringes POPIA, please contact us first so that we can attempt to resolve the concern.
You also have the right to lodge a complaint with the Information Regulator of South Africa through its official complaints process:
Website: https://inforegulator.org.za/complaints/
POPIA complaints email: popiacomplaints@inforegulator.org.za